New patients, visiting patients and, of course, our regular patients are welcome to our practice. It is important however, that you attend your regular surgery where possible to ensure consistency and continuity with your care.
If you are a new patient or a visiting patient, online bookings are now available, however please read our Things you should know section carefully beforehand. Alternatively, please contact one of our surgeries for advice on what services are available and to book your appointment.
A New Patient Registration form is available for you to print and complete prior to your appointment.
Our staff will assist you in allowing appropriate appointment lengths to accommodate your needs. Please request a longer consultation if you are booking for the following:
|– Multiple issues (3 or more)||– Heavy vehicle licence|
|– Childhood immunisations||– Forms / Paperwork – Centrelink|
|– Ante-natal visits||– Insurance medical|
|– 6 week mother / baby check||– Mental health issues|
|– Implanon||– Cervical screening test with doctor|
|– Ear toilet||– Pre-employment medical|
|– Skin checks||– Workcover|
|– Excisions / Procedures||– Health Assessments & Care Plans|
|– You are a new patient to our practice|
If appointments are booked outside of these guidelines, patients may be required to reschedule.
Running to time
Patients are not seen in order of arrival but rather in order of their appointment time. You are welcome to ring ahead to enquire if your doctor is running to time. Although our doctors are committed to caring for the health of our patients and do their best to provide this in the time that has been allocated, emergencies are often unavoidable and may impact on your waiting time.
Cancellations and non-attendance
Please advise us as soon as possible if your appointment is no longer required. As you may be aware, doctor’s appointments are at a premium and if you no longer require your appointment, we ask that you cancel it so that someone else in need may use it.
It has become necessary to implement a policy of charging a non-attendance fee which is not rebatable through Medicare.